Out with the new, in with the old.

As you might have noticed by now, we’re back to the old, wordpress website, and no longer with Squarespace.

What a waste of time THAT was.

I’d heard about Squarespace on the Joe Rogan podcast, and thought I would give it a try. While it looked great, and had a lot of potential, there was a few issues I had with it. Most notably was the lack of customer service. Their response times were great, but they missed some of my messages entirely. The times they DID get them, they just glazed over my concerns and didn’t address ANY of my complaints or issues.

From my correspondence with them:

I have elected to not stick with squarespace, for a number of reasons. For
the sake of possible future changes, I will list the reasons:

It costs just under $300 a year for the business plan with e-commerce.
Pretty close to the same as Smugmug (with which I am already a paid
member), only smugmug offers full printing and shipping services.
Squarespace doesn’t. You can sell stuff, but you have to handle all the
packaging, ordering, shipping, etc.

You don’t offer FTP. You have no space to manage or use, or park, say… a
zip of photos for a client/friend to download. That’s a big issue for me.

Mobile posting/management is VERY limited. IE, from the mobil app, and the
phone, I don’t have the option of pushing to my social media when I post
from a phone.

Unless you blog a single image in a blog post, you can’t share an image, or
have anyone share an image. Only a page. So if you have a FANTASTIC image
of Brad Pitt running naked and drunk in downtown Vancouver, it can’t get
shared in social media. So having someone share a single image to facebook
is not possible.No one can view my portfolio, and if they see an image they
LOVE, they can’t share that image (from a gallery) on social media.

If you want your page to do something specific, you can’t change the source
code without a LOT of hassle. If it’s not a predefined option, it’s not
something you can do. IE, on my blog posts, the font for image captions
under images is “one size only” (at least with that template) and is so
tiny, you can’t read it. So, changing it is very, very difficult unless
you’re proficient at source code “injections” into headers, footers and
body spaces. And it’s done at CSS level. In addition, you can’t set
anything to save and use a set of settings by default. IE, every time I
post, I have to set the social media links to push, and set my location
from New York to my hometown. Every. Single. Time. Time consuming, and
frustrating.

It’s a good service, and I’d probably use it more or even exclusively, but
it’s actually more limited than advertised, and for me, the price point
doesn’t seem reasonable for what you’re getting, which is really just a
fancy GUI for a sliver of space on your server, which I don’t have ftp
access to. A slick GUI isn’t worth $300 a month, IMO.

And one other thing I REALLY don’t like… (and it’s a minor thing that
would only bother someone on a budget, like myself) is there’s a penalty
for paying month to month. If you sign up for a year, the business level
package is 24 bucks a month. If you pay month to month (even if you use a
credit card and auto renew) you charge $30 a month. Which to me, is
somewhat… unfair. The message I get is “Hey, if you’re on a budget, and
can’t fork over $288 in one shot, we’re going to charge you an extra $72 as
a penalty. Or “you’re low income” tax.

These are all points I will be blogging about, and sharing publicly,
because I am not happy with my squarespace experience.

I know to you folks, it’s not a big deal, but to me, I was really hyped
about your services, and it actually ended up being pretty frustrating. For
ME, anyways. Even though you don’t have FTP solutions I was willing to
rework everything to work around that, because everything else looked so
promising. So, I spent money on a new domain name to create my own “cloud”
service using the space I already paid for, which now, turns out to be a
waste of money. And on top of everything… Something got changed within my
own network, as none of my computers at home will connect to my website. I
keep getting directed to a page that says:

:Domain Not Claimed. This domain has been mapped to Squarespace, but it has
not yet been claimed by a website. If this is your domain, claim it in the
Domains tab of your website manager

It’s all VERY frustrating. I don’t know what or
why, but everything is just borked, and I’m so frustrated I could scream.

Cheers,

Robb

I then told them that the reason my payment hadn’t gone through was because the transaction had been cancelled, and not on their end.

And their response?


Hannah A (Squarespace Support)
APR 26, 2013 | 02:30AM EDT
Hey Robb,

Glad to hear that this has been resolved.

Feel free to reach out with any additional questions. Thanks!

Hannah A.
Customer Care
Squarespace, Inc.
help.squarespace.com

So. With that, my Squarespace experiment has concluded.

Pretty convinced that there is, and never will be, a PERFECT all round solution that will meet my needs. Which is a great, easy to configure website, emphasis on a blog, that has really great, easy, content management. IE, I don’t want it to take me 20+ minutes to post a single image. I liked that about squarespace.. it had great image management and made it super easy to post a photo to my blog while I was out and about and took a snap with my cell phone.

-R

PS: If you notice that the tables on the site look wonky, it’s because I’m messing with the code, trying to make the content (like this blog post) match the width of the page, so there’s not all that super empty, wasted space on the right over there ————>

Have patience whilst I tweak and configure.

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